Groceries for the Busy
or Lazy
Grant OBrien Attention Hobokenites! Online grocery shopping through
FreshDirect (www.freshdirect.com) is now available (effective August 18th) in
select areas of Hoboken. What does this mean? Let someone else hoof it up the stairs with
bags of cereal and various sundries? Less fatigued ghost-walking through the supermarket a
couple of times a week after a hard day at work? More free time?
Yes, yes and yes.
This is essentially a virtual grocery store
and not a brick & mortar establishment. A plethora of goods await the shopper with
every category you can imagine (fruits, vegetables, meats & seafood, deli, dairy,
frozen, health & beauty, and wine just to name a few). Bulk and catering items can be
ordered for parties and other social gatherings necessitating a lot of food.
According to the FreshDirect site, wine
actually cannot be delivered outside of New York state (so that is not an option for us in
the Mile Square).
For grocery orders of less than $100 total,
the delivery charge is $6.95. Over $100, the charge drops to $4.95. The minimum amount per
order is $40.
They use some high quality food experts to
guarantee freshness and the product you receive. Costs are reduced due to the reduction of
middle-man distributors (thus the food is four to seven days fresher than the standard
supermarket).
Choose the items you want, and then put them
in your shopping cart. Quite simple for a busy/lazy person to follow
and the food is
often delivered the next day (if ordered before 9:00pm).
Once you fill up your cart the items chosen
can be saved for the next time. This is an important part of online grocery shopping and
the follow-up shopping. All you have to do is shop once, and then the true convenience of
the service appears. With a saved grocery list, you can choose the items you normally buy,
then add the additional needed items. All in all, once you get the hang of this type of
shopping experience, the task of grocery shopping can take five minutes.
There are advantages to the consumer in
going the virtual route for normal staple goods. For starters, you do not have to go up
and down crowded aisles to buy groceries. Online grocery shopping allows others to do it
for you. Outsourced can be the weekly foraging for food (luckily this outsourcing stays in
the US).
Another advantage for the consumer is more
free time. Often people spend 1-2 hours per week examining broccoli, thumping melons, or
utilizing every square inch of the grocery cart through efficient box stacking. When
shopping can be performed during lunchtime at the workplace in the space of a few minutes,
the use of all this extra time is up to you.
For those out there with children, avoiding
the grocery store can be a blessing. Just point and click, and your goods are brought
right to your home (without the hassle of dragging kids around in the store).
Another advantage to be gained is having all
of the shopping done at one location. Health and Beauty items, which might be bought at a
pharmacy, can be delivered through the online service. No need to hit a few different
stores to stock up on the necessities.
But there are disadvantages for online
grocery shopping. Many of them are perceptual in nature and just come from a lack of
knowledge
and trust from consumers. These issues have been difficult for the online
grocery industry to truly grow as the Internet has.
One such disadvantage to the consumer is the
lack of true decision power. Picking up Cheerios yourself or having someone else perform
the task will, at the end of the day, still yield Cheerios. The uniformity of standard
grocery items like this is enough to trust someone else with the choice. Cheerios in Texas
taste like Cheerios in Alaska.
But, it is a different story when it comes
to items with variability. Sandwich meat, lettuce, onions, and steak are perfect examples
of variable items that are often chosen at the point of purchase. It often boils down to a
reliance on people they do not know choosing their food for them.
One way that FreshDirect assists in
overcoming this is by having food experts do the quality control and the picking of the
food. In essence, they have employees that are more knowledgeable of the product than the
consumer.
When it comes right down to it, do you know
what a good bell pepper should look like? Or perhaps shrimp or tarragon? Most assume they
do, because they only drive by feel.
This is a major obstacle that deserves a
leap of faith from consumers. Think of it this way
would an online grocer (like
FreshDirect) expect you to shop with them again and again if they provided poor product?
No they would not.
Online grocery shopping facilitates a major
chore in life by its convenience and simplicity. FreshDirect is a great example of such a
facilitator.
And it is now available in Hoboken.
Good luck and happy clicking!

For more information on freshdirect, visit www.freshdirect.com
For questions for Grant OBrien, write grant-obrien@comcast.net
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