Handle Has Stamped
Some tips to help get kids ready for camp
It's camping season - time to embrace the great outdoors before hitting the books again in the fall. Here are some pointers on how to prepare.
1. Listening - This is the most vital role in any communication form. Whether you are just on the phone, meeting and old friend along the alley or on a park bench or even "reading" your mail, listening to someone can bridge gaps; it can even patch things up with your girlfriend or boyfriend. And anyone can do this by just doing nothing. Even pretending that you are listening can work as well, but that's another story. Insecurity is the exact opposite of having to listen to someone. Because you are "threatened" by the way he/she looks, the kind of shoes he/she wears or even the kind of phone he/she is using you tend to get irritated by the littlest detail you hate about the person. (Although this statement is not applicable when talking to someone on the phone. Nevertheless, it can help you get the message). Communication is a two-way stream and the first way to objectively get the gist of the the other person is saying is through listening - not hearing, but listening. Because hearing is just passive listening. You can tell a lot about a person when he/she is talking to you and how he/she is talking to you.
2. Being Objective - What I mean of being objective is that upon listening to the client, you "digest" whatever he/she is talking about. Meaning, you take and assess whatever the client wants from you and take only the important points from what he/she is talking about and from there you take the necessary steps in procuring the related solution to the problem. (if there is any) An objective person is like a sponge hungry for knowledge. With objectivity involved in a conversation, you and the other person can build a good rapport with each other, or even have a wonderful business relationship.
3. Open-mindedness - Having a wider perspective of things around you makes a person well-adjusted. With that, you are capable of hearing/talking to anyone without getting irritated. A lot of people see things the way they want it to be and how things should be done by their way only. In result, any conversation could always end up you and the other person yelling at each other or worst, it could end up violently. (but I guess it will not happen over the phone) Furthermore, if you are open-minded even on the phone, you can easily get what the client wants. Without ending up banging the phone over your head and cursing the client who cannot hear from you when the client already hanged-up.
Arnold Santos is a virtual assistant writer who provides writing solutions to individual customers and even corporate clients for their websites and other online corporate entities. He currently writes for a Philippines call center company that provides inbound customer service and outbound telemarketing solutions to corporate and small-to-medium size companies.
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